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» Customer Service Policies / FAQ
Customer Service Policies / FAQ
RETURN POLICY FOR EXCHANGE OR CREDIT
WE WILL NOT ACCEPT USED OR WORN MERCHANDISE.
Unused/unworn products may be returned within 30 days of receipt of order for full refund.
Any item(s) that are returned more than 30 days from date of receipt WILL NOT BE ACCEPTED under any circumstances.
SHOES MUST BE RETURNED IN THE ORIGINAL MANUFACTURER'S BOX IN BRAND NEW CONDITION, AS IT WAS RECEIVED (NO TAPE OR SHIPPING LABELS APPLIED). If the shipping box is not available, please wrap the shoe box in brown paper or other wrapping material before shipping.
Shoes with an outsole warranty should be returned DIRECTLY TO THE MANUFACTURER, as outlined on warranty card enclosed in original shoe box.
RACQUETS MUST BE RETURNED IN BRAND NEW CONDITION with
a)The plastic wrap on the handle, and
b)Free from signs of use (e.g. ball fuzz in strings, scrapes on bumper guard, etc.)
APPAREL MUST BE RETURNED IN BRAND NEW CONDITION, WITH ALL TAGS ATTACHED. Items cannot be washed or worn. Apparel items carry NO warranty from the manufacturer.
An RA (Return Authorization) is not required. The shipping method of your choice may be used, however an insured/trackable service is recommended.
Please include a copy of your original invoice, along with instructions regarding the reason for return or exchange. If you are exchanging an item for a different size or color, please be specific.
A $5.95 return shipping charge will apply to all exchanges that were correctly shipped by Midwest Sports on the initial order.
If a custom string was used in a racquet, the cost of the string will not be reimbursed.
Neither the original shipping charge, nor return shipping to Midwest Sports will be reimbursed.
Midwest Sports Supply
11613 Reading Rd
Cincinnati, OH 45241
Toll Free: 800-334-4580
Local or International: 513-956-4900
Fax: 513-956-4910
email: info@midwestsports.com
STORE HOURS:
Monday-Friday: 10:00am - 8:00pm EST
Saturday: 10:00am - 6:00pm EST
Sunday: 11:00am - 5:00pm EST
BUSINESS HOURS:
Monday: 9:00 AM - 9:00 PM EST
Tuesday - Friday: 9:00 AM - 8:00 PM EST
Saturday: 10:00 AM - 6:00 PM EST
Sunday: 11:00 AM - 5:00 PM EST
Customer Service Hours:
Monday - Friday: 9:00 AM - 5:00 PM EST
email: info@midwestsports.com
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